Get in touch
Support for existing servers runs through your portal, so every message is tracked against your account. Abuse, security and privacy each have their own route below.
Got more questions?
Where to send what.
How do I get help with a server?
Open a support ticket from your portal. It is attached to your organization and your servers, so there is a record on both sides and nothing depends on an email being read.
Do you guarantee a response time?
No. RYVARA does not currently offer a response-time commitment, and this page will not imply one until there is a policy behind it. Tickets are worked in the order they arrive.
How do I report abuse or a security issue?
Abuse involving RYVARA infrastructure — spam, phishing, malware, network attacks — goes through the abuse report form. For a vulnerability in RYVARA itself, use the responsible-disclosure guidance on the security page.
Is my server managed for me?
No. Every plan is unmanaged: you hold administrative access and are responsible for the operating system and the software on it. Support covers the platform, provisioning and billing, not your workload.
How do I make a privacy request?
Access, correction and deletion requests are described in the privacy policy, which names the route and what is required to verify the request.
Send us a message
For anything that is not abuse, security or an existing server. We reply to the address you give us.